Shipping & Delivery

Delivery times are estimates from the date of dispatch and exclude weekends and public holidays. During peak periods (e.g. Black Friday, Christmas), delivery times may be extended by 1–3 days.

• Orders placed before 14:00 CET on a business day are dispatched the same day.
• Orders placed after 14:00 CET or on weekends/public holidays are dispatched the next business day.
• You will receive an email confirmation immediately after placing your order, and a dispatch email with a tracking link once your order has shipped.
• During promotional events or sale periods, processing times may be extended by 1 business day.

As soon as your order is dispatched, you will receive an email containing:

• Your tracking number and carrier details
• A direct link to track your parcel in real time
• Expected delivery date

If you have not received a dispatch email within 2 business days of your order, please check your spam folder. If it is still not there, contact us at support@thepolopoint.com.

We ship to over 40 countries worldwide. For orders outside the European Union:

• Your order may be subject to import duties, taxes, and customs fees levied by the destination country.
• These charges are the responsibility of the recipient and are not included in our shipping cost.
• We mark all parcels at their correct declared value — we cannot mark items as “gifts” or under-value shipments.
• Customs delays are outside our control and are not counted in estimated delivery times.

For EU orders, no additional import duties apply as we dispatch from within the EU.

We offer 15-day free returns on all eligible items. Full details are available on our Returns & Refunds page.

• Return window: 15 calendar days from delivery
• Return shipping: free for EU orders
• Refunds processed within 5–7 business days of receiving the return
• Free exchanges on full-price items for size or colour